Eric Shafer

Eric Shafer currently serves as Senior Manager for Microsoft Power Platform at Ameriprise Financial Services, LLC, leading enterprise adoption and governance of AI-driven solutions. Prior experience includes managing Cargill's global conferencing ecosystem as Conferencing Solutions Owner and Video Collaboration Engineer, where Eric integrated various collaboration platforms for seamless communication. As VNOC Team Lead at Pinnaca, supervision of the North American VNOC team involved overseeing incident resolution and advanced network troubleshooting. Earlier, in the role of CSC Team Lead at Video Guidance, Eric supported customer accounts and ensured high levels of satisfaction. Eric obtained a Bachelor of Arts in Psychology from Taylor University and a Certificate in Urban Studies from Fuller Theological Seminary.