Brian Fern

Brian Fern is a seasoned manager with extensive experience in client services, currently serving as the Manager of Individual Client Services at Ameritas since August 2007. In this role, Brian oversees the performance and productivity of representatives in the Contact Center, contributes to strategic projects, and develops a Quality Assurance Strategy for approximately 75 representatives. Responsibilities also include analytics for forecasting and improving productivity metrics. Prior to Ameritas, Brian worked as a Financial Advisor at Waddell & Reed from February 2006 to June 2007, where Brian assisted clients with personalized financial planning and investment strategies. Brian holds a Bachelor’s Degree from the University of Nebraska-Lincoln.