David Keeton

David Keeton is a seasoned professional with extensive experience in customer experience management and project management. Currently serving as the Customer Experience and Analytics Manager at Ameritas since March 2012, David focuses on aligning customer expectations with operational performance. Previously, as Project Manager at Ameritas, David delivered process improvement and business transformation initiatives utilizing six sigma principles and data analytics. David has also held significant leadership roles, including Practice Lead for Program Management at Virtus Consulting Group and Senior Director of Program Management at Convergys. Educational qualifications include an MBA in Information Systems from the University of Cincinnati and a BS in Applied Science - Systems Analysis from Miami University.