Karine Fernandes

Karine Fernandes is a seasoned professional in Customer Success with extensive experience in management roles. Currently serving as Manager Executive of Customer Success at Amicci since July 2024, Karine previously held the position of Diretora de Customer Success at Atlas Governance from March 2020 to July 2024. In this role, Karine defined and implemented processes and strategies for customer success, led high-performing teams, and monitored key performance indicators such as NRR, CSAT, and NPS. Earlier in the career at Atlas Governance, Karine contributed as an Analista de Customer Success, managing strategic accounts and enhancing customer engagement. The professional journey began with an internship at Itaú Unibanco focused on financial product sales and customer service. Karine is currently pursuing further education at Pontifícia Universidade Católica do Paraná, expected to graduate in July 2026.