Michael Paul is a Senior Director of Customer Success, currently driving customer satisfaction with high efficiency at Amiel Group. With over twenty years of experience in customer service and operations management, they have successfully built and led teams while improving company efficiency in various roles. Previously, at Groupe Dynamite, Michael served as Director of Client & IT Services, where they implemented strategies to enhance customer satisfaction and negotiated key contracts. They also completed the Siena Empathic AI certification, enriching their knowledge base with modern tools aligned to organizational goals.
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