Kaci McBride

Kaci McBride (Cramer), MBA, is a seasoned professional in customer experience and digital marketing, currently serving as the Director of Customer Experience at SOCi, Inc. since August 2021. With a strong focus on maximizing customer value and service, Kaci leads a team of experts in SEO, Social Media, and Data Analytics. Prior to SOCi, Kaci held leadership roles at Brandify and DICK'S Sporting Goods, where responsibilities included marketing analytics and search engine optimization. Kaci's early career included positions at American Eagle Outfitters, The Buckle, Inc., and Hemp Authority, showcasing a diverse background in buying, merchandising, and digital marketing strategies. Kaci earned an MBA from the University of Pittsburgh Katz Graduate School of Business and holds a Bachelor's degree from Kent State University.