Katrina Robertson

Katrina Robertson is an experienced professional currently serving as a Knowledge and Content Specialist and previously as a Customer Care Specialist at Amilia since January 2019. Prior to this role, Katrina worked at Rogers Communications from June 2011 to September 2018, where responsibilities included serving as an Escalation Manager. In this capacity, Katrina responded to customer complaints via phone, email, and Live Chat, identified issues related to products and billing, offered tailored solutions, and provided immediate assistance with urgent requests from upper management.