Olivia Fong

Olivia Fong is an experienced Customer Success Manager currently at Amount, where responsibilities include building client relationships and guiding onboarding processes for fintech products. Previously, as Senior Manager of Customer Engagement and Operations at Hoken Holdings Inc., Olivia managed a team to enhance customer satisfaction and executed comprehensive engagement strategies. Prior roles encompass positions at Ideon, Axcient, Breakthrough, Lockton Companies, Lightbend, Inc., and Delta Air Lines, providing a diverse background in customer operations, project management, and data analysis. Olivia holds a Bachelor of Arts in Risk Management and Insurance from the University of Georgia's Terry College of Business.