Terrick Ford is a seasoned Customer Experience and Operations leader with over seven years of experience in scaling global support systems. Currently serving as the Director of Customer Experience at amp, Terrick champions seamless customer interactions with technology products and services. Previously, Terrick held leadership roles at WHOOP and Carvana, focusing on enhancing customer satisfaction and operational efficiency. Prior to their career in customer operations, Terrick served as a Drug Unit Officer for Maricopa County, responsible for managing a significant caseload and collaborating with various legal and treatment entities. Terrick holds a Bachelor of Science degree in Communication and Media Studies from Portland State University.
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