Jennifer Hanks is a brand experience executive with over 15 years of expertise in building customer experience. They currently serve as the Executive Director of Customer Experience Strategy at Comcast, where they are responsible for CX Journey Strategy and customer recognition operations. Previously, Jennifer held several positions at Comcast, including Senior Director of CX Strategy and Operations Support, and also worked as an Account Manager at Apex Systems. They began their career with an internship as a Marketing Specialist at Comcast Spectacor. Jennifer is a Betsy Magness alumni, emphasizing their commitment to professional growth and excellence.
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