Honali S.

Honali S. is a seasoned Business Analyst currently at AMP since November 2019, where expertise in dissecting business processes, gathering requirements, and designing solutions has led to significant operational efficiencies, including a 50% reduction in operations volume. Prior roles include Team Coordinator for an internal dispute resolution team, and Transaction Specialist managing a team of eight, both emphasizing exceptional organizational and leadership skills. Previous experience was gained at Teleperformance as a Senior Technical Support Specialist for Apple Inc., focusing on resolving hardware and software issues, and at MYOB as a Technical Support Specialist, aiding customers with application problems. Early career achievements include working as a Collections Officer at Probe CX, managing client portfolios, and serving as a Project Coordinator at Instani, where communication between technical and creative teams was paramount. Honali holds a Bachelor's degree in Information Technology from RMIT University and completed a Professional Year Program in Information Technology with the Australian Computer Society.