Lawrence Arraiza is an experienced AdTech Helpdesk Analyst currently at AMP since June 2021, providing first and second level support to Financial Advisors and contributing to projects such as a decommission initiative and the development of a Cyber Security breach process. Prior to this role, Lawrence served as Help Desk Team Lead at AMP from October 2005 to January 2020, where responsibilities included creating new service level agreements to enhance customer satisfaction, integrating Service Now for improved incident management, and introducing key performance indicators focused on quality. Lawrence also has experience as an AdTech Helpdesk Analyst at AMP, offering support for customer website navigation and login issues. Lawrence holds a High School Certificate from Emmaus Catholic College, earned from 1998 to 2004.
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