Charles Hornsby

Charles Hornsby has over three years of experience in the technical and business operations field. In 2020, they began working as a Technical Support, QA and Salesforce Administrator at Ampion, Inc. Prior to that, they worked at Shorelight Education as a Business Operations Analyst/Salesforce Admin from 2018-2020. During their time there, they collaborated with the internal development teams to address company/student impacting bugs and feature requests, supported users across multiple platforms, and analyzed and addressed enhancements to the internal CRM Salesforce for varying departments. In 2017, they worked as a Support Representative Intern at Salesforce.

Charles Hornsby has a background in Information Technology and Computer Science. Charles attended Year Up from 2017 to 2018 and North Shore Community College from 2014 to 2015. Charles also holds three certifications from Salesforce: Salesforce Certified Platform App Builder Certification (obtained in August 2022), Salesforce Certified Service Cloud Consultant (obtained in October 2017), and Salesforce Certified Administrator (obtained in September 2017).