André Martins is a seasoned professional in customer service and product support, currently serving as a Senior Product Support Specialist at Amplemarket since January 2024, where a 98% customer satisfaction rate has been achieved through high-level service and collaborative efforts to enhance internal efficiency. Previous experience includes a role as a Tier 2 Customer Service Specialist at Pipedrive, facilitating global support for CRM software users and significantly boosting customer return rates. André's background also encompasses customer support roles at Sitel Group, assisting clients with QuickBooks and technical support for Sonae's credit card services, along with experience as an Applecare Advisor for Apple's iOS. André holds a Bachelor's degree in Sound and Image from Escola Superior de Artes e Design.
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