Ruby Zhou is a passionate global professional with over 17 years of experience transforming businesses in FMCG, tech, and pharma sectors. Currently serving as the Head of Retail Excellence at Amplifon, Ruby has a proven track record in customer-centricity, digital transformation, and operational mastery. Previously, Ruby led teams at Payoneer, Costa Crociere S.p.A., and Boehringer Ingelheim, driving significant improvements in customer success and strategic account management. Additionally, Ruby has developed expertise in optimizing sales execution and enhancing data visibility during their time at FrieslandCampina China and Junelan Trading. Ruby is pursuing a Master’s degree in Business Management at Zhejiang University.
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