Maryann Wallace

MaryAnn Wallace has extensive experience in contact center operations management, currently serving as the Contact Center Operations Manager at Amplity Health since November 2013. Over the years, MaryAnn has been promoted through various roles, including Customer Care Supervisor and Quality Monitoring Specialist, demonstrating a strong ability in team management, compliance, and customer satisfaction within the context of Novartis Pharmaceuticals. Key accomplishments include developing a 24-hour support model during COVID-19, collaborating with multiple stakeholders to enhance customer interactions, and maintaining high performance against key metrics. Prior to their tenure in healthcare, MaryAnn held positions in customer service and sales across different industries, showcasing a versatile background and commitment to excellence in service delivery.