Benjamin F.

Benjamin F. has extensive experience in workforce management and analytics across various industries, currently serving as the Manager of Enterprise Workforce Planning at Amtrak since December 2022. Previously, Benjamin held roles including Director of Workforce Management and Analytics at Omni Interactions, Senior Manager of Workforce Management at Omnicell, and AVP/Sr. Group Manager at WNS Global Services, specializing in capacity planning and forecasting. Notable achievements include optimizing call center operations, reducing costs, and increasing sales at Jones School Supply. Benjamin has a strong educational background with an MBA from the University of South Carolina, a Master of Science in Human Resources Management from Southern New Hampshire University, a Bachelor of Science in Management Information Systems from the University of San Francisco, and a Six Sigma Green Belt certification. Currently pursuing a Master's degree in Data Analytics at Southern New Hampshire University.