ACT is a leading performance-driven provider of contact center and back office support services, providing solutions for top companies.

Outsourcing

Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, LLC's headquarters in Berwyn, PA, United States

Hunter Croft

Susan Parker

Scott Bell

Adele K. Fransko

Christopher Symons

Jana Lewis

Samantha Grace Maschmeyer

Zabrina Doerck

Marc Keller

Jimmy Griffiths

The Leadership Team at Advanced Call Center Technologies, LLC oversees the strategic direction and operational excellence of the company. This team includes top executives who are responsible for driving business growth, ensuring compliance, managing financial performance, fostering workforce development, enhancing marketing efforts, and optimizing both contact center and back office support services. Their leadership and coordinated efforts ensure the company continues to provide high-quality solutions for its clients.

Leadership Team

The Operations Team at Advanced Call Center Technologies, LLC is responsible for ensuring the smooth and efficient execution of all contact center and back office support activities. This includes managing teams, optimizing workflows, safeguarding security systems, overseeing claims, maintaining system and building access, and driving overall performance development to enhance service delivery for top clients.

Operations Team

This department provides assistance and resolution for customer inquiries and issues.

Customer Support

The Human Resources team at Advanced Call Center Technologies, LLC focuses on talent acquisition, employee relations, and workforce development. Led by senior executives, this team recruits top talent, oversees employee benefits and compliance, and fosters a positive workplace culture to support the company's performance-driven objectives.

Human Resources

The Executive Management team at Advanced Call Center Technologies, LLC is responsible for setting the strategic direction, ensuring regulatory compliance, overseeing financial health, and leading the company’s operational, marketing, and human resources initiatives. This team drives performance and innovation to align with ACT’s mission of delivering top-tier contact center and back-office support services.

Executive Management

This department oversees the efficiency of business operations and manages day-to-day activities.

Advanced Call Center Technologies, LLC

Org chart

Teams

Leadership Team

Operations Team

Customer Support

Human Resources

Executive Management

Operations Department

Offices

Advanced Call Center Technologies, LLC

Org chart

Teams

Leadership Team

Operations Team

Customer Support

Human Resources

Executive Management

Operations Department

Offices

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