ACT is a leading performance-driven provider of contact center and back office support services, providing solutions for top companies.

Outsourcing

Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, LLC's headquarters in Berwyn, PA, United States

Hunter Croft

Jana Lewis

Scott Bell

Samantha Grace Maschmeyer

Zabrina Doerck

Susan Parker

Marc Keller

Jimmy Griffiths

Adele K. Fransko

The Leadership Team at Advanced Call Center Technologies, LLC oversees the strategic direction and operational excellence of the company. This team includes top executives who are responsible for driving business growth, ensuring compliance, managing financial performance, fostering workforce development, enhancing marketing efforts, and optimizing both contact center and back office support services. Their leadership and coordinated efforts ensure the company continues to provide high-quality solutions for its clients.

Leadership Team

The Operations Team at Advanced Call Center Technologies, LLC is responsible for ensuring the smooth and efficient execution of all contact center and back office support activities. This includes managing teams, optimizing workflows, safeguarding security systems, overseeing claims, maintaining system and building access, and driving overall performance development to enhance service delivery for top clients.

Operations Team

The Executive Management team at Advanced Call Center Technologies, LLC is responsible for setting the strategic direction, ensuring regulatory compliance, overseeing financial health, and leading the company’s operational, marketing, and human resources initiatives. This team drives performance and innovation to align with ACT’s mission of delivering top-tier contact center and back-office support services.

Executive Management

The Sales and Marketing team at Advanced Call Center Technologies, LLC focuses on driving growth through strategic partnerships, new business ventures, and targeted marketing initiatives. This team is responsible for developing and implementing sales strategies, managing digital marketing campaigns, and identifying opportunities for market expansion to support ACT's position as a leading provider of contact center and back office support services.

Sales and Marketing

The Customer and Client Services team at Advanced Call Center Technologies, LLC is dedicated to ensuring exceptional service and support for both clients and customers. This team manages client operations, delivers specialized training, provides front-line customer service, addresses advanced technical issues remotely, and handles data entry tasks efficiently to optimize service quality and client satisfaction.

Customer and Client Services

The Human Resources team at Advanced Call Center Technologies, LLC focuses on talent acquisition, employee relations, and workforce development. Led by senior executives, this team recruits top talent, oversees employee benefits and compliance, and fosters a positive workplace culture to support the company's performance-driven objectives.

Advanced Call Center Technologies, LLC

Org chart

Teams

Leadership Team

Operations Team

Executive Management

Sales and Marketing

Customer and Client Services

Human Resources

Offices

Advanced Call Center Technologies, LLC

Org chart

Teams

Leadership Team

Operations Team

Executive Management

Sales and Marketing

Customer and Client Services

Human Resources

Offices

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