Nancy Micek is an IT Manager at Amtrak since 2002, overseeing IT Customer Service and an outsourced Help Desk for over 12,000 users across a decentralized environment spanning 48 states. Previously, Nancy worked as a Project Manager at GeoAnalytics – Spatial Solutions, providing consulting for software solutions to local governments. Earlier experience includes serving as Technical Manager for Quality Assurance at Mantiss/Dynegy Telecommunications Software Company, where responsibilities included designing testing environments and working with SQL Server databases and Visual Basic code. Nancy began a career at CNA Insurance in 1986, advancing to Sr. Systems Analyst and Project Leader roles, focusing on software evaluation and technical analysis within the Finance Department. Educational qualifications include a Master's of Science in Computer Science with a specialization in Distributed Systems from DePaul University. Nancy holds a Project Management Professional (PMP) certification.
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