Kalai Mani Gengiah

Kalai Mani Gengiah possesses extensive experience in IT Service Management, currently serving as an IT Service Management Specialist (Scrum Master & GPO for Problem Management) and Operations Lead at Amway since February 2015. Responsibilities include overseeing IT operations initiatives and guiding Service Desk professionals in regional IT support while leading ITSM processes for various teams. Previously, Kalai held roles at Hewlett-Packard from October 2009 to February 2015, serving as a Network Engineer responsible for the administration and technical support of mission-critical technologies, and as a Team Leader managing a group of 60-70 members focused on staffing, training, and customer relations. Kalai holds a Foundation in Engineering in Electrical Power Engineering from Universiti Tenaga Nasional (UNITEN) and an STPM from SMK Buyong Adil.