Anaplan
Jacob Harrold is a seasoned professional with extensive experience in customer success and operations. Currently serving as Senior Business Partner for Customer Success at Anaplan since December 2022, Jacob manages strategic accounts and cultivates relationships with C-Level stakeholders of a Fortune 5 customer. Previously, Jacob held key roles at athenahealth, where significant achievements included managing $8M in ARR and increasing Net Promoter Score by over 500%. As a Division Leader at Estes Forwarding Worldwide, Jacob oversaw operations for a $100M+ ARR vertical, leading a large team to exceed revenue and service quality goals. Jacob’s contributions encompass cross-functional leadership, process improvement, and client engagement strategies, demonstrating a strong commitment to fostering customer loyalty and driving organizational success.
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Anaplan
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Anaplan is building a future where connected leaders and teams are able to constantly adapt, transform and reinvent their businesses. They make it possible to share actionable insights, empower and unleash creativity, and drive innovation. With Anaplan, finance and operational leaders across the organization can model complex scenarios, forecast continuously with added intelligence, and make agile decisions with confidence.