Anchor
Lauren Smith has extensive experience in resident wellbeing and customer engagement, currently serving as Resident Wellbeing Lead and Resident Involvement & Wellbeing Project Lead at Anchor since June 2014. In these roles, Lauren focuses on identifying the physical wellbeing needs of housing residents in line with the organization's Wellbeing Strategy. Previously, Lauren held positions as a Customer Engagement Officer, where relationship building with involved residents was a key responsibility, and as a Customer Relations Officer, handling complaints and concerns from dissatisfied residents. Prior experience includes working as a Sales Assistant at Morrisons from July 2008 to June 2014, where stock replenishment was a primary duty.
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Anchor
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Helping people enjoy later life is our passion. It has been for more than 60 years. And today, in an ageing society, our housing, care and support is needed more than ever. As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. That's why we listen carefully to residents, shaping our homes and services around their changing needs. And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life. To find out more about what we do, please visit: https://www.anchor.org.uk/about-anchor