Moustafa Radwan has extensive experience in customer service and marketing, currently serving as the Head of Customer Service and Internal Marketing at AlSalama Hospital within the Andalusia group since September 2009. Responsibilities include developing customer service policies, improving feedback processes, training staff, and analyzing customer service data. Previous roles include Community Marketing & CRM Supervisor, where Moustafa focused on marketing strategies and customer care policies, and Community Marketing & CRM Coordinator, emphasizing audience communication and marketing distribution. Moustafa's career began at Asma Group as a Customer Service Representative, supported by education from Alexandria University, the Arab Academy for Science, Technology, and Maritime Transport, and New Horizon Center.
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Andalusia Health Egypt
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Andalusia is one of the most leading regional players in the healthcare provision space in the Middle East. With a network of general hospitals, specialized medical centers, and polyclinics across Saudi Arabia and Egypt, Andalusia has built a unique footprint both in service spectrum and geographically. Andalusia Group for Medical Services was founded in 1984 by the entrepreneur. Dr. Darweesh Zagzoug, which started as a single hospital in Jeddah, Saudi Arabia; and grew over 36 years to own and manage several healthcare facilities in both Saudi Arabia and Egypt.