James Y.

James Y. has over 12 years of experience in customer service engineering. From 2006 to 2018, they worked as a Senior Customer Service Engineer at Siemens Healthcare, where they performed service, maintenance, installation, and modifications on Siemens CT and MRI systems. James also provided on-site customer support, including adequate operator training and service, and directly coordinated and regularly interacted with customers to improve business relations and product satisfaction. In 2018, they joined ANDE as a Regional Senior Support Engineer, providing extensive worldwide short noticed travels for technical support, maintenance, installation, and modifications on ANDE Rapid DNA Instruments. James also led all coordination and communication with customers in the Asia Pacific as sole APAC Senior Support Engineer, and exhibited ANDE Rapid DNA Instruments during Sales Demo Events such as Interpol World 2019 and other various Public Security Events.

James Y. attended Singapore Polytechnic from 2000 to 2003, where they studied Electrical Engineering Technologies/Technicians.