Hitender Bhagchandani

Hitender Bhagchandani is an experienced professional in customer service and operations management, with a career spanning over 18 years. Hitender served as Vice President of Customer Service and DVP at Angel One from October 2020 to March 2023. Prior to that, Hitender was Associate Director at Goibibo from August 2015 to June 2020, overseeing a large team of over 450 members and managing fulfillment, sellers operations, customer support, compliance, and sales. Hitender held the position of Manager at Sitel from February 2013 to July 2015, where oversight was provided for a team of more than 400 members focused on customer service and upselling. Additionally, Hitender began the career at Serco as Team Lead from May 2005 to January 2013, managing voice and back office operations for US customer service and sales while contributing to loss minimization projects. Educational qualifications include a Bachelor of Commerce from Delhi University and an Advanced Diploma from Aptech.