Sydney M.

Sydney M. is a results-driven Senior Manager in Quality and Training at Angi, with significant achievements including enhancing QA BPO grader alignment and onboarding new partners that increased agent headcount while yielding substantial cost savings. Previous experience at ClassPass involved leadership roles in customer experience enablement, where Sydney M. successfully launched training programs and quality assurance initiatives that dramatically improved performance metrics. Early career experience includes roles at Patagonia focused on customer experience and order management, and a teaching fellowship at BASIS.ed. Sydney M. holds a Bachelor of Arts in Psychology from California State University, Fullerton, and a Master of Science in Legal Studies from Grand Canyon University.