Michael Wawrzynski

Michael Wawrzynski is a seasoned operations and customer experience leader with extensive experience across various industries. Currently serving as the Director of Operations at AngMar Retail Group since August 2017, Michael oversees all operational aspects, enhances customer service initiatives, and significantly improved customer experience metrics, achieving over a 200% increase in Net Promoter Score. Previous roles include AVP of Business Documentation/Customer Experience at Nationstar Mortgage, Lead Product Manager at ARGO Data Resource Corporation, and Senior Contact Center Operations Manager at Capital One. Michael's background includes developing and implementing policies and procedures to drive quality service delivery, managing compliance and technical documentation, and leading high-performing teams to optimize customer engagement and operational efficiency. Michael holds an Associate degree in General Studies from the University of Phoenix.