The ANIXE Technical Support Team is responsible for providing comprehensive customer support and technical assistance for the company's SaaS products and services. Their tasks include troubleshooting issues, offering solutions, and ensuring seamless operation of software for clients. They work closely with both the development and commercial teams to maintain high levels of customer satisfaction and perform proactive maintenance to preempt potential issues. The team is tiered to handle various levels of complexity, from basic troubleshooting (L1) to more advanced problem-solving (L2) and infrastructure support.
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