Igor Alves Costa

Igor Alves Costa's work experience includes various roles in different companies.

From 2022, they worked at Anota AI as an Implementation Success Jr. II, where they provided customer support and onboarding, ensuring a positive post-sales experience. Igor validated data, collected materials, and scheduled system implementation for clients. Igor also utilized communication platforms like Zenvia Conversion and CRM tools like Moskit to manage customer interactions and project data. Igor monitored individual and team OKRs using the Qulture Rocks platform.

In 2021, Igor was an Assistant Administrator at Ânima Educação, and from 2020 to 2020, they worked as a PCP Dispatch Assistant at Yara Brasil Fertilizantes. In 2019, they worked as an Administrative Assistant/Receptionist at Escola Técnica OGW Brasil.

Igor'searliest experience was as a Salesperson at Polishop from 2017 to 2018. Igor provided customer service, managed product knowledge, organized the store, and handled stock management.

These roles showcase Igor's experience in customer support, administration, organization, and sales.

Igor Alves Costa completed a Bachelor's degree in Business Administration from UniCesumar from 2017 to 2021. Igor then pursued a postgraduate degree specializing in Digital Marketing at UniCesumar from 2022 to 2023. In addition to their formal education, Igor obtained several certifications. Igor completed the "Produtividade Inteligente" certification from Escola Conquer in January 2023, the "Atendimento ao Cliente" certification from Sebrae in November 2022, the "Introdução ao Customer Success" certification from CS Academy in November 2022, the "Customer Success na prática: Principais processos de CS" certification from Udemy Brasil in October 2022, the "UX Research: Como criar experiências centradas no usuário" certification from Udemy Brasil in September 2022, the "Descomplica Excel - Completo e Prático do Básico ao Avançado" certification from Udemy Brasil in January 2019, and the "Inbound Marketing" certification from HubSpot Academy in November 2022.