Hisako Sonethavilay has a diverse background combining experience in customer relations, qualitative UX research, and social work. Beginning as an Account Executive at Xerox/Mr. Copy, notable achievements include consistently increasing sales and recognition as the top Account Executive. As a Qualitative UX Researcher with companies like AnswerLab and EdCuration, contributions involved delivering actionable insights through usability testing that significantly enhanced user engagement and satisfaction. A solid foundation in social work includes internships focusing on family engagement and domestic violence intervention. Hisako has also managed research initiatives at Blue Star Families, overseeing budget management and partnership development, while contributing to military family engagement through events like Blue Star Networks Live!. Educational qualifications encompass degrees in Psychology and a Masters in Social Work, coupled with specialized training in User Experience Design and Research.
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