Isabel Larrow

Isabel Larrow is currently employed at Anthropic as part of the Product Support Operations team, having joined in September 2023. Prior to this role, Larrow served as the Director of Customer Support at Lever from March 2018 to September 2023, overseeing a team of 12 across various support functions and utilizing data analytics to enhance customer satisfaction and operational efficiency. Previous roles at Lever included Manager of Technical Support and Team Lead of Product Support, where responsibilities included developing self-service resources, managing internal tools, and leading escalated support initiatives. Larrow's career began at Practice Fusion, progressing from Customer Service Representative to Senior Customer Service Representative, where responsibilities included liaising between legal teams and customers, as well as supervising a team of representatives. Isabel Larrow holds a Bachelor of Arts in Psychology and Studio Art from Vassar College, completed in 2016.