John Hopkins

John Hopkins has a diverse and extensive work experience, primarily in the field of product support operations. John started their career in 2008 at Caterpillar Inc., where they held various roles such as Logistics Engineer, Senior Account Representative, and Parts Operations Consultant. During their time at Caterpillar, John Hopkins gained expertise in areas like supply chain management, dealer operations, and global project management.

In 2020, John Hopkins joined Thompson Tractor Company, where they took on roles such as Service Systems and Operations Manager and Technical Services Manager. John later served as Director of Corporate Product Support Operations and Director of Product Support Branch Operations, overseeing the parts and service functions for multiple divisions within the company.

Throughout their career, John Hopkins has demonstrated strong leadership skills and a focus on achieving corporate goals related to safety, customer experience, growth, and profitability. John has also been accountable for various areas including inventory control, service operations, technical training, warranty management, and customer solutions.

Overall, John Hopkins' work experience reflects a track record of success and expertise in overseeing and improving product support operations in the heavy equipment industry.

John Hopkins attended Aurora University from 2002 to 2006, where they obtained a Bachelor of Science (B.S.) degree in Mathematics. John also holds a certification in 6 Sigma DMAIC, although details regarding the institution and the specific date of obtaining the certification are not provided.