Richard Goans

Richard Goans is a Remote Helpdesk Specialist II at Anyway Technologies. Richard has also worked as a National Accounts Representative - EHI at Optus Inc, a Technology Specialist at Virtual Arkansas, and an Activations Technician 1 at Ritter Communications.

Richard has always been interested in technology and helping others. Richard started their career as an Activations Technician 1, where they helped customers with their phone lines and general phone system issues. Richard soon realized that they could help even more people by working as a Technology Specialist. In this role, they provided customer service and helped troubleshoot a variety of issues.

Eventually, Richard landed their current position as a Remote Helpdesk Specialist II. In this role, they are responsible for answering customer calls, responding to customer tickets, placing equipment orders, and updating customer databases. Richard also participates in the company's 24x7 on-call rotation. Richard loves their job and enjoys helping people with their technology problems.

They work with Kathryn Brodbent - CFO, Dylan Maloy - Bench Tech, and Dillon Hess - Field Service Specialist II. Their manager is Josh Brodbent, President.