Jochem Zeestraten

Tier 3 Senior Technical Support Engineer at Anywhere365

Jochem Zeestraten is an experienced IT professional currently serving as a Board Member at Stichting Revelation Space since March 2024, while also working as a Tier 3 Senior Technical Support Engineer at ANYWHERE365® and a 3rd line Support Engineer at PeterConnects by JDM Software since November 2020 and October 2018 respectively. Previous positions include IT Support Engineer at Erasmus University Rotterdam, Senior Network Engineer at Fort 1881, and Technical Support Engineer at eVision Industry Software, with a solid foundation in Technical Support from earlier roles. Jochem Zeestraten has developed expertise in troubleshooting, service level management, and documentation of technical solutions throughout a diverse career in various technical support capacities, with educational credentials from R.O.C. Mondriaan.

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Delft, Netherlands

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Anywhere365

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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!


Employees

201-500

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