Pedro Calero Dorado

Pedro Calero Dorado is a seasoned professional in technology and customer service roles, currently serving as a Customer Service Engineer - Team Lead EMEA at ANYWHERE365® since April 2021. Prior to this, Pedro held the position of Information Technology System Manager at Global University Systems from July 2017 to November 2020, where responsibilities included overseeing SLA compliance and ensuring quality service delivery under ITIL standards. Pedro's experience includes managing two franchises as a Branch Manager at Manzana Rota, achieving profitability within three months of opening, and serving as a partner and manager at APP Informática, where responsibilities included technical services and customer support. Earlier in the career, Pedro worked at Samsung España as a telecommunications technician, focusing on TDT and satellite services.