Dean Tirtilas

Dean Tirtilas has extensive experience in customer service and management roles, primarily at ANZ from October 2016 to the present, where responsibilities have included E2E Complaints Uplift & Governance Manager, Complaints Compliance Manager, Customer Experience Change Manager, and Quality Manager. Prior to ANZ, Dean worked at David Jones from September 2014 to September 2018, starting as a sales assistant and evolving into roles involving stock management and administration. Experience also includes a position as a Service Cashier at Woolworths Supermarkets from May 2009 to December 2013, where a strong emphasis was placed on customer service and relationship building. Dean's educational background includes a Double Bachelor of Business in Marketing and Management from Monash University, completed in 2016, after obtaining a Victorian Certificate of Education from Balwyn High School in 2012.