Emma McRobert is a seasoned professional in customer, marketing, and digital transformation, currently serving as the General Manager of the Customer Engagement Hub at ANZ, where they lead enterprise-wide transformation of contact centers. Previously, Emma held significant roles at Optus, including Vice President of Customer Contact Centres and Executive Director of Digital Customer Transformation, focusing on enhancing customer experience across various digital channels. Emma's extensive experience includes positions at several prominent companies such as Vodafone Australia, LivePerson, and Scoop Digital. With a foundation in marketing management from Curtin University, Emma continues to influence the evolution of customer experience strategies across industries.
This person is not in the org chart
This person is not in any teams
This person is not in any offices