Kate Zaia is a seasoned professional currently serving as the General Manager of Customer Experience at ANZ since 2025. Previously, Kate held multiple leadership roles at Commonwealth Bank from 2017 to 2020, including Head of Home Loan Origination and Executive Manager of Productivity. In 2023, Kate assumed the role of Head of Strategic Delivery at Suncorp Group and has also worked within Suncorp at various levels in 2024 and 2025. Kate's earlier experience includes a tenure as Senior Manager of Staff Advocacy at Westpac from 2009 to 2011.
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