Melanie Peters

Melanie Peters is an accomplished professional with extensive experience at ANZ. Currently serving as Senior Manager Complaint Capability since February 2021, Melanie focuses on enhancing capability through advisory, coaching, and learning to ensure fair and consistent customer outcomes. Previously, as Product Owner for Customer Engagement within the Business Owners Tribe from September 2019 to January 2020, Melanie led a multi-disciplinary Squad in fostering relationships with business owners through data-driven insights. Prior roles include Performance Execution and Engagement Manager, where Melanie was pivotal in implementing changes across the Retail Branch Network, as well as various managerial positions including Branch Manager and Service Quality Manager during tenure from 2008 to 2018, and International Business Development Manager.