Rachel Barrow

Rachel Barrow is an experienced senior leader currently serving as the General Manager of Customer Engagement at ANZ. With a background in retail and business banking, they have led large teams, including over 400 members, and have a proven track record in transformation, strategy development, and operational excellence. Rachel has held various leadership positions, including Chief Customer Officer at Lotto New Zealand and Head of Direct Service at BNZ, where they successfully improved customer satisfaction and team engagement. They earned an MBA with distinction from the University of Otago and a BSc (Hons) in Geomatics from the University of Newcastle-upon-Tyne.