Shyam Sunder Madakkavil

Shyam Sunder Madakkavil is an experienced professional with over a decade of expertise in IT service management and problem resolution, currently serving as a Global Problem Management Engineer at ANZ since March 2011. Shyam has a proven track record in overseeing the lifecycle of major problems, enhancing ITIL practices, and delivering insights through data analysis to ensure service stability across the enterprise. Previous roles include leading transformation initiatives within cloud engineering, conducting root cause analyses as a problem manager, and supporting system performance as a Senior Systems Engineer. Prior experience at IBM involved providing production support for clients such as General Motors and Bridgestone. Shyam holds a Master of Science in Software Engineering from Cochin University of Science and Technology.