Stephen Shaw

Stephen Shaw is a Journey Expert in the Customer Resolution Portfolio at ANZ, where they leverage their passion for people by enhancing customer and staff experiences. They hold a Bachelor of Business from Swinburne University, majoring in Human Resource Management and Marketing, and have accumulated extensive experience in people and change management, high volume recruitment, and stakeholder engagement. Prior to their current role, Stephen contributed to the banking sector as a Fraud Prevention Officer at National Australia Bank and Melbourne IT. Throughout their career at ANZ, they have also taken on several key roles aimed at improving customer and banker experiences through initiatives like the Net Promoter System.