AO
Shannon Touhey has extensive experience in quality assurance and customer service, currently serving as Assistant Quality Assurance Manager at AO since September 2016, where management of a team of Quality Officers and oversight of quality and compliance performance are key responsibilities. Previous roles at AO include Quality Assurance Officer and Resource and Capacity Administrator, along with experience as a Customer Service Specialist and Assistant Team Manager, focusing on coaching and customer experience. Prior roles include Client Relationship Executive at Churchill Security Ltd., where management of customer relationships and collaboration across various teams were emphasized, and Till Supervisor at Hurley's, responsible for high-quality customer service and shop floor presentation. Shannon holds a Level 3 National Diploma in Travel and Tourism from Runshaw College.
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AO
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When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Mobiles? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re the UK’s most trusted electricals retailer, and making customers happy is at the heart of everything we do. It’s such a big deal at AO that even our logo is smiling! And it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. AOers are the kind of people you want on your team. Whether they work in our Recycling plant in Telford or in one of our 19 depots across the UK - they’re 100% themselves. There’s no need to jump through hoops, because we want to see go-getters thrive – and the business, of course. That’s why it’s instinctive to care about the work, because every AOer has a huge part to play. We work at AO speed, but we’re not busy fools. Our time’s too valuable for that. Becoming the destination for electricals isn’t a solo gig, so we’re serious about getting together. We think we’re better that way - like Ant & Dec or fish, chips & mushy peas. Whether we’re in the same meeting room or different locations, we work as one AO.