Shannon Touhey

Shannon Touhey has extensive experience in quality assurance and customer service, currently serving as Assistant Quality Assurance Manager at AO since September 2016, where management of a team of Quality Officers and oversight of quality and compliance performance are key responsibilities. Previous roles at AO include Quality Assurance Officer and Resource and Capacity Administrator, along with experience as a Customer Service Specialist and Assistant Team Manager, focusing on coaching and customer experience. Prior roles include Client Relationship Executive at Churchill Security Ltd., where management of customer relationships and collaboration across various teams were emphasized, and Till Supervisor at Hurley's, responsible for high-quality customer service and shop floor presentation. Shannon holds a Level 3 National Diploma in Travel and Tourism from Runshaw College.