Brian Wagner is a Global Incident and Availability Process Owner at Aon with over 15 years of experience in IT Service Management. They have held various roles, including Global Service Management/Incident Manager at Yahoo and Senior Incident Management Lead at MetLife, where they successfully implemented incident management processes and improved system stability. Brian is ITIL V4 Foundations certified and has a Bachelor's in Computer Forensics and Digital Investigations from Champlain College. Their expertise encompasses incident management, crisis management, and technical project management, complemented by strong problem-solving and leadership skills.
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