Cheryl Buchanan has significant experience in customer service leadership, currently serving as Director and Senior Customer Care Client Leader at Alight Solutions since 1998. In this role, Cheryl focuses on enhancing service delivery quality for a portfolio of large market clients, providing leadership to Client and Team Managers, and coaching service center management teams. Additionally, Cheryl held the position of Senior Customer Service Group Manager at Aon Hewitt from December 1998, where similar responsibilities were undertaken. Previously, Cheryl was a Customer Service Manager at GE Capital from January 1985 to October 1998.
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