Ivan Lawton is a seasoned professional with over a decade of experience in accounting software, currently serving as the Head of Customer Success & Support at ApariPro. Ivan specialized in global indirect tax solutions and customer experience optimization while previously working at Intuit QuickBooks, where they achieved notable reductions in sales tax-related errors and increased customer satisfaction metrics. They hold a Bachelor’s Degree in Bilingual, Multilingual, and Multicultural Education from Royal Holloway, University of London, and have been recognized with multiple awards, including the Gold CXA Award in 2020 and the Country Manager Leadership Award in 2021. Ivan is passionate about leveraging technology to enhance user experiences and drive product innovation.
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