Horacio Ramirez is an experienced professional in management and customer service, currently serving as Practice Director and Vendor Manager at Apex Systems since August 2022. Prior roles include Call Center Site Manager at Grupo Autofin Monterrey, where focus was on developing call center systems and strategies, and Mobility Coordinator at Sigma Alimentos Noreste, overseeing a mobility team. Previous experience also includes Customer Service Account Manager at Epicor Software, Service Desk Manager at Atos, and various positions at Teleperformance, including Global Account Administration Coordinator and Operations Supervisor. Early career experience includes a Junior Associate role in business and civil law at Sepúlveda, Conde, Maldonado - Lazos y Elizondo, and an Administrative Official position within the Poder Judicial de la Federacion. Horacio Ramirez holds a Bachelor's degree in Law from Facultad Libre de Derecho de Monterrey, earned in 2009.
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