Laura Le Cae

Laura Le Cae has a diverse range of work experience starting from 2012. Laura began their career as a Translator at Uprising Art. In 2014, they worked as a Marketing Associate at Ceetiz, where they were responsible for community management and improving the company's online presence. Laura then joined Dating Factory in 2015 as a Customer Support Advisor, handling French-speaking consumer support and translation.

In 2016, Laura worked as a Client Services Executive at Karhoo before moving on to Yoyo, where they held multiple roles. At Yoyo, they initially served as a Consumer Support Manager, overseeing consumer queries and collaborating cross-departmentally to enhance the offering. Laura then became a Consumer Operations Manager, taking charge of fraud mitigation, product operations management, and managing a team of Consumer Support Associates. Finally, Laura served as the Head of Support Operations, responsible for the entire support department, including consumer and merchant support, while introducing scalable processes.

From 2020 to 2021, Laura worked at Bink as an Operations Manager, where they handled various operational tasks and developed service management workflows. Laura recruited and managed a team of Operations Support Executives and worked closely with partners to ensure optimal user experience.

Most recently, Laura joined Acolyte Resource Group in 2021 as the Head of Talent Delivery, responsible for talent delivery operations. In 2022, they moved to APEXX Global as a Senior Customer Operations Manager.

Overall, Laura Le Cae has accumulated extensive experience in customer support, operations management, fraud mitigation, and team leadership throughout their career.

Laura Le Cae's education history begins in 2008 at Université Panthéon Assas (Paris II), where they obtained a DEUG, a 2-year university degree, in Law. Laura then attended Université Sorbonne Nouvelle from 2010 to 2012, earning an English Degree/Licence d'anglais in Parcours Littérature Langue Civilisation Société Etrangère (LLCSE). In 2012, Laura pursued further studies at Université Sorbonne Nouvelle and completed a Master 1 in Etudes Internationales / Spécialité Etudes Anglophones. From 2013 to 2014, they attended OMNES Education to pursue a Master of Business Administration (MBA) in Luxury Brand Management Food and Wine.