APG eCommerce Solutions (Australia Post Global eCommerce Solutions) journey started in 2013 as Startrack International, focusing on increasing inbound parcel volumes into Australia from different origins worldwide. In 2016, after a successful growth on Inbound Australia, Startrack International was acquired by Aramex Global Solutions, a joint venture between Aramex and Australia Post that was formed to expand its international footprint and presence outside Australia. In 2019 and with 2 years of exponential and fast revenue growth, Australia Post took full ownership of Aramex Global Solutions to strengthen its international capability and accelerate its expansion strategy in the global e-commerce business. Since this acquisition, the company has been re-branded as APG eCommerce Solutions.

Today APG eCommerce Solutions is one of the leading suppliers of cross-border e-commerce delivery solutions with established presence in the key global trade lanes, including Asia, Europe and USA and provides end-to-end logistics solutions to a portfolio of iconic global e-commerce merchants. APG eCommerce Solutions offers a unique delivery experience under its bespoke platform that combines Australia Post unrivaled last-mile capabilities with a strong partner network of postal operators and best-in-class e-commerce delivery companies such as Sai Cheng, Australia Post's joint venture with China Post for China.
Our solutions are customer-centric, innovative and backed by agile and cutting-edge technology. They are designed to give e-tailers and retailers alike a competitive advantage in a fast-moving e-commerce environment, with proactive end-to-end visibility, shipping order management and much more.
Together we can open new markets and provide more insight into customer needs and buying habits. Most of all, the team at APG eCommerce Solutions is passionate about e-commerce and are driven to deliver an outstanding experience and value to our customers and beyond.

Delivery

E-Commerce

Logistics & Supply Chain

Transportation

APG eCommerce Solutions

APG eCommerce Solutions' headquarters in London, United Kingdom

This department is responsible for designing, building, and maintaining software applications and systems.

Software Development

The Operations Team at APG eCommerce Solutions ensures the seamless execution of our cross-border e-commerce delivery solutions. This team is responsible for coordinating all aspects of logistics, managing IT operations, providing customer support, and maintaining key account relationships. They work to optimize delivery processes, improve operational efficiency, and ensure a high level of customer satisfaction, leveraging cutting-edge technology and robust partner networks.

Operations Team

The Customer Service and Support team at APG eCommerce Solutions is dedicated to delivering exceptional assistance and ensuring customer satisfaction. The team handles customer inquiries, resolves claims efficiently, and oversees the onboarding of new carriers and business solutions. They work collaboratively to manage key accounts, provide operational support, and enhance the overall customer experience, translating APG eCommerce Solutions' innovative logistics services into a seamless and positive experience for e-commerce merchants globally.

Customer Service and Support

The Finance and Financial Operations team at APG eCommerce Solutions is responsible for overseeing the company's financial health and ensuring efficient financial processes. This includes budgeting, financial planning, financial reporting, and managing day-to-day accounting operations. The team ensures compliance with financial regulations, provides strategic insights to support business growth, and works on optimizing financial performance across key global trade lanes.

Finance and Financial Operations

The Project Management team at APG eCommerce Solutions is responsible for overseeing the successful execution of various projects, ensuring they align with the company's strategic goals. This team manages customer onboarding, IT initiatives, business solutions, and agile programs, facilitating seamless integration and sustained growth within the global e-commerce landscape. Their expertise ensures timely delivery, operational efficiency, and an outstanding experience for both e-tailers and retailers.

Project Management

The Sales Team at APG eCommerce Solutions is responsible for driving revenue growth by identifying new business opportunities, cultivating relationships with key global e-commerce merchants, and providing tailored logistics solutions that meet client needs. They work across various regions, including North America, APAC, UK, and Europe, to expand market presence and ensure customer satisfaction. The team leverages data analytics, strategic account management, and robust support to deliver innovative, client-centric delivery solutions in the fast-paced e-commerce landscape.

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Other teams

Operations Team

Customer Service and Support

Finance and Financial Operations

Project Management

Sales Team