APG eCommerce Solutions (Australia Post Global eCommerce Solutions) journey started in 2013 as Startrack International, focusing on increasing inbound parcel volumes into Australia from different origins worldwide. In 2016, after a successful growth on Inbound Australia, Startrack International was acquired by Aramex Global Solutions, a joint venture between Aramex and Australia Post that was formed to expand its international footprint and presence outside Australia. In 2019 and with 2 years of exponential and fast revenue growth, Australia Post took full ownership of Aramex Global Solutions to strengthen its international capability and accelerate its expansion strategy in the global e-commerce business. Since this acquisition, the company has been re-branded as APG eCommerce Solutions.

Today APG eCommerce Solutions is one of the leading suppliers of cross-border e-commerce delivery solutions with established presence in the key global trade lanes, including Asia, Europe and USA and provides end-to-end logistics solutions to a portfolio of iconic global e-commerce merchants. APG eCommerce Solutions offers a unique delivery experience under its bespoke platform that combines Australia Post unrivaled last-mile capabilities with a strong partner network of postal operators and best-in-class e-commerce delivery companies such as Sai Cheng, Australia Post's joint venture with China Post for China.
Our solutions are customer-centric, innovative and backed by agile and cutting-edge technology. They are designed to give e-tailers and retailers alike a competitive advantage in a fast-moving e-commerce environment, with proactive end-to-end visibility, shipping order management and much more.
Together we can open new markets and provide more insight into customer needs and buying habits. Most of all, the team at APG eCommerce Solutions is passionate about e-commerce and are driven to deliver an outstanding experience and value to our customers and beyond.

Delivery

E-Commerce

Logistics & Supply Chain

Transportation

APG eCommerce Solutions

Jui-i Lim

Sylvia Neo

Tamer Alamad

Simona Bianchi

Ryan Tang

Paulina Czuber

Kevin Kwan

Emma Mountford

Catherine Graham

The Customer Service and Support team at APG eCommerce Solutions is dedicated to delivering exceptional assistance and ensuring customer satisfaction. The team handles customer inquiries, resolves claims efficiently, and oversees the onboarding of new carriers and business solutions. They work collaboratively to manage key accounts, provide operational support, and enhance the overall customer experience, translating APG eCommerce Solutions' innovative logistics services into a seamless and positive experience for e-commerce merchants globally.

Customer Service and Support

Operations Team

Finance and Financial Operations

Customer Service and Support

About

Team members

Other teams at APG eCommerce Solutions

Operations Team

Finance and Financial Operations